Training Course Terms & Conditions

The Company may change the Terms & Conditions without notice


1. Where courses are not prepaid through our online shop, payment terms are 14 days from invoice, however payment must be received before course begins. The company reserves the right to refuse admittance to the course until payment is received. 

2. Courses booked within 14 days of the start date require immediately payment to secure a place.  

3. Course places are not secure until payment is received. 

4. Payment can be made by bacs into A/C No: 80865095, Sort Code: 20 98 61, or by credit or debit card via our online shop.

5. Course materials cannot not be issued until full payment is received.  

6. The Company reserves the right to refuse admittance to the course until payment is received. 


7. The Company reserves the right alter or amend any dates/ times or provision of service, the venue and the individual or organisation providing the service and to cancel the course without any financial penalty to any individual, company, client or third party.  

8. In the event of a course cancellation, bookings will normally be deferred to the next available course at the same venue, or alternative location unless the individual, company, client or third-party client specifically requests otherwise.  

9. The Company cannot reimburse delegates for any associated expenses booked (travel, accommodation and out of pocket or similar). Though it is not always possible to delay purchasing such things, where possible delegates are advised to purchase refundable tickets/accommodation.


10. If a booking is cancelled or deferred to a different course by the individual, company, client or third party, the following charges will be applied:      

Notice Given  Charges/ Fees  

  • More than 28 days    No charge  
  • 21 to 28 days      25% of course fee  
  • 15 to 20 days     50 % of course fee  
  • 8 to 15 days       75% of course fee  
  • 0 to 7 days      100% of course fee  

When the course is booked through a third party booking company,  all and any cost deducted by the third party will be deducted from any refund percentages noted above. In other words, Marble Training will only honour the fee value received from the booking company.

11. In addition,  The Company reserves the right to charge a £30 administration fee for each cancellation/deferral.    

12. Cancellations/deferrals must be made in writing by email to

13. For cancellations/deferrals within 7 days preceding the course commencement date, The Company reserve the right to pass on any such delegate fees that they incur for each day of the course cancellation/deferral.   

14. Provisional bookings are not permitted. Bookings are confirmed once submitted and are subject to cancellation terms above. 

15. Fees/charges quoted are correct at time of publication, but  The Company reserves the right to alter fees at any time. 

16. These terms shall be governed by and construed in accordance with the laws of England and shall be subject to the exclusive jurisdiction of the English court.   

Classroom Courses 

17. Every effort is made to maintain ideal numbers of delegates to tutors, though there may be times when this is not possible.  The Company will make the final decision on number of delegates per course. 

18. The Company reserves the right to deliver a course by using one or multiple trainers. Whilst the same trainer will always be used where possible, this may not always be practical. 

19. Course materials are kept under continuous review.  The Company cannot be held responsible for any omissions or errors in the course materials. 

20.  The Company cannot be held responsible for unforeseen circumstances (including acts of god) that affect the running/delivery of a course.  The Company will endeavour to work with our individuals, companies, client or third parties to resolve any such matter to the best of our ability. 

21. The Company will endeavour to keep venues as listed on the website, however  The Company reserve the right to change the venue at any time. Delegates will be notified of any changes to the course venue. 

In-house Training 

22. For courses that are to be delivered on the client’s premises, it is the responsibility of the client to provide the following: i. A suitable training room, large enough for all attendees ii. Lunch and refreshments (if applicable) iii. A projector, screen, flip chart and pens iv. Toilet and washing facilities


E-Learning Training Courses 

23. Invoices will be issued immediately on receipt of booking 

24. Login details and access to E-Learning courses are supplied only on payment in full of invoice 

25. No refunds or cancellations can be offered once login and course access details have been provided 


26. All NEBOSH exams taken in the UK must be booked and paid in full 4 weeks before the date of the exam 

27. Exams booked after the 2-week lead period may incur additional fees. Delegates submitting a late exam booking that has missed the NEBOSH exam cut-off date, will incur late exam registration fees. 

28.  The Company will endeavour to keep venues as listed on the website, however we reserve the right to change the venue at any time. Delegates will be notified of any changes to the course/exam venue. 

Guaranteed Pass Pledge

29.  The Company offer a pass pledge on all IOSH, NEBOSH and CITB courses. This means that candidates who book directly with Marble Training are entitled to continue studying (free of charge) if they fail to meet the required standard in the examinations. 

 The Company Pledge only applies if the following criteria are met:  

I. The candidate is accepted onto the course by The Company

II. The candidate takes a full and active part in the course, and completes, any tasks/projects set by the tutor  

III. The candidate attends every day of course in full (all hours)  

IV. The candidate meets the required standard in all tutor-marked assessments  

V. If applicable, the individual, or their company, will be required to pay additional exam fees or administration costs, lunch and refreshments for any re-sits.